Shipping, deliveries & returns

Orders are dispatched within two working days, subject to payment and availability of stock. A confirmation e-mail with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on its way. Shipping costs and customs duties are not included in the product price. Orders are shipped with DHL Express service from our warehouse in Estonia. Bebe Childrenswear OÜ declines any liability in delivery due to unforeseen events caused by the postal service. Bebe Childrenswear OÜ will not be held responsible for delay caused by failure to obtain authorisations from credit card companies.

INFORMATION FOR INTERNATIONAL ORDERS

All custom duties, taxes and fees are the sole responsibility of the customer. Bebe Childrenswear OÜ is it not responsible for paying additional charges or customs procedures. Bebe Childrenswear OÜ recommends you to contact your local Customs office to receive additional information. If an order is refused due to unexpected additional fees, Bebe Childrenswear OÜ reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur. 

SHIPPING CHARGES
Zone - 1 - 14EUR
Belgium, Czech Republic, Latvia, Lithuania, Hungary, Germany, Finland, The Netherlands, Poland
Zone - 2 - 16EUR
Austria, Bulgaria, Croatia, Cyprus, Denmark, France, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City
Zone - 3 - 22EUR
United Kingdom
Zone - 4 - 21EUR
Albania, Andorra, Australia, Bosnia & Herzegovina, Canada, Canary Islands, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Mexico, Montenegro, New Zealand, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, USA, Ukraine
Zone - 5 - 26EUR
China, Hong Kong, India, Japan, Republic of Korea, The Philippines, Saudi Arabia, Singapore, United Arab Emirates
Zone  - 6 - 32EUR
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, The Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guyana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guineau-Equatorial, Guyana, Haiti, Honduras, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea D.P.R, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagaskar, Malawi, Malaysia, Maldives, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Republic of Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Republic of Nauru, Nepal, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Island of Reunion, Russian Federation, Rwanda, Saint Helena, Samoa, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Republic of Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks & Caicos, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands-British, Virgin Islands-US, Republic of Yemen, Zambia, Zimbabwe
 
Free shipping for European orders over €150 and International orders over €300
DELIVERY TIMES
Bebe Childrenswear OÜ operates Monday to Friday and not on local/public holidays. Delivery times are approximate. Bebe Childrenswear OÜ declines any liability in delivery due to unforeseen events caused by the postal service or force majeur events. 
  • Europe- 1-2 working days
  • International - 1-3 working days
EXTRA DUTIES & CHARGES
For all countries inside the European Union (EU), prices include Estonian VAT at 20%. Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. Additional charges must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
DELIVERY STATUS
Orders are shipped from our warehouse in Estonia within three working days, subject to payment and availability of stock. A confirmation e-mail with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on its way. At peak times, such as launch dates and sales seasons, there may be delays up to 4 days in order shipment. For all orders, the shipping confirmation will include carrier and tracking number information.
Important: At the time of the delivery and when the delivery man is present, we advice you to verify (or have the person who will receive your order verify) the state of the package and the items. If you encounter any problems (externally damaged package, missing item with respect to the delivery order, unusual sound, broken item...), you need to immediately notify the carrier in writing or refuse the package. NO COMPLAINT PERTAINING TO THE CONDITION OF THE PACKAGE AND THE PRODUCTS WILL BE ACCEPTED BY BEBE CHILDRENSWEAR OÜ AFTER! 
IMPORTANT INFORMATION
We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance. Bebe Childrenswear OÜ is responsible for your purchase during the time it is in transit until it is delivered to you. Upon delivery the responsibility for the shipment passes to you. If you have specified a recipient for delivery purposes which is not you then you accept that evidence of a signature by them is evidence of delivery and fulfilment by Bebe Childrenswear OÜ and transfer of responsibility in the same way.
UNCOLLECTED ITEMS
Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by Bebe Childrenswear OÜ.
PLEASE NOTE! DURING SALES CAMPAIGNS BEBE ORGANIC DOES NOT ACCEPT RETURNS AND REFUNDS! Sale items can not returned or exchanged. Bebe Organic brand does not extend price adjustments or partial refunds on orders made prior to any promotions.
RETURNS & REFUNDS
If you are not happy with your items and wish to return them please send them back to our warehouse address within 10 days of reception. The products must be returned unworn, unwashed and with all Bebe Organic tags on. Returns will only be accepted if original labels are still attached to each product and the original packaging is fully intact. Bebe Childrenswear OÜ cannot accept returns where Bebe Organic labels have been removed. Please note that you are responsible for the returned product(s) until it reaches us. Bebe Childrenswear OÜ will not compensate for returned packages lost in the return shipping. You are advised to send the package with a dispatch number so that it can be traced. Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.
For returns please proceed with following: 
  • Please email us at shop@bebe-organic.com and inform us about the order number, order reference and item(s) that you wish to return.
  • Re-using the original packaging, tape the parcel securely.
  • To ensure the parcel safely reaches us, we recommend that you ask for a proof of postage and/or use a carrier that provides a tracking number. Please remember responsibility for the return is yours until the parcel reaches us. We recommend to mark the return as “returned goods” on any customs or postal forms and also outside the package.
  • Once we have processed the return, you will receive a return confirmation email and you can then expect to receive a refund within 30 days.
  • Refunds will be issued to the same payment method as used in the original purchase.
  • Returns expenses are your responsibility, Bebe Childrenswear OÜ does not refund the cost of return shipping costs.
  • Please note that additional duties, taxes or shipping costs will not be refunded.
Returns should be sent to the following address:
BEBE ORGANIC Returns
Marati 5/2
11712 Tallinn
Estonia
 
EXCHANGES
Bebe Childrenswear OÜ operates with exchanges. In this case please contact us via e-mail shop@bebe-organic.com and inform us about the order number, order reference and item(s) that you wish to exchange. The shipping charges are at the customer’s expense for exchanges.  
DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Bebe Childrenswear OÜ staff takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at shop@bebe-organic.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s Paypal or credit/debit card used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.