Shipping, deliveries & returns
Orders are dispatched within three working days, subject to payment and availability of stock. A confirmation e-mail with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on its way. Shipping costs and customs duties are not included in the product price. Orders are shipped with DHL service from our warehouse in Estonia. Delivery dates are estimates and may be affected by events outside our reasonable control. Bebe Organic remains responsible for the order until it is delivered to you or to a person designated by you. Bebe Childrenswear OÜ will not be held responsible for delay caused by failure to obtain authorisations from credit card companies.
INFORMATION FOR INTERNATIONAL ORDERS
United States
For orders delivered to the United States, any applicable shipping charge, duties and taxes are calculated and shown at checkout. Orders are shipped DDP, so customers should not be asked to pay additional duties or taxes upon delivery.International Orders (Outside the EU & US)
For deliveries outside the European Union and United States, local customs duties, taxes, or import fees may apply depending on the destination country and regulations. These charges are not included in the product price and are the responsibility of the customer.
Since rates vary by country, we are unable to provide exact estimates for these fees. For more information, please check with your local customs office or relevant authorities.
Origin
All orders are shipped from the European Union.
If an order is returned to us because it was refused or applicable import charges were not paid, we may deduct the reasonable and documented costs of the unsuccessful delivery, return shipment and any non-refundable customs or handling charges from the refundable amount, to the extent permitted by applicable law.
SALE AND PROMOTIONAL ITEMS
For orders delivered within the European Union, European Economic Area and United Kingdom, sale and promotional items remain covered by the applicable statutory right of withdrawal.
For orders delivered to other destinations, items specifically identified as “Final Sale” on the product page and at checkout cannot be returned or exchanged for change of mind, except where return rights are required by applicable local law.
The Final Sale restriction does not apply to products that are faulty, damaged, incorrect or otherwise covered by mandatory consumer rights.
Bebe Organic does not offer retrospective price adjustments or partial refunds on orders placed before the beginning of a promotion.
You have the right to withdraw from your online purchase within 14 days without giving a reason. The withdrawal period begins on the day you, or a third party appointed by you, receives the order. Except for items clearly identified as Final Sale where permitted by applicable law, you may notify us that you wish to return an eligible online purchase within 14 days of receiving it. For consumers in the European Union, European Economic Area and United Kingdom, this includes the applicable statutory right of withdrawal.
To exercise your right of withdrawal, please email shop@bebe-organic.com within the 14-day period, stating your order number and the item or items you wish to return. After notifying us, the products must be returned without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
Sale and promotional items are covered by the same statutory withdrawal right. However, Bebe Organic does not offer price adjustments or partial refunds on orders placed before the beginning of a promotion.
Products should be returned unworn and unwashed with their original Bebe Organic tags and packaging. You may inspect the products as you would in a physical shop. If a product has been handled beyond what is necessary to establish its nature, characteristics and fit, we may make an appropriate deduction from the refund for any resulting reduction in value.
For ordinary returns, the customer is responsible for the direct cost of returning the products. We recommend using a tracked delivery service and retaining proof of postage until the return has been processed. If the product is faulty, damaged or incorrect, Bebe Organic will be responsible for the reasonable return costs.
- Please email us at shop@bebe-organic.com, stating your order number and the item or items you wish to return.
- Where possible, reuse the original packaging and ensure that the parcel is securely closed.
- We recommend using a tracked delivery service and retaining proof of postage until your return and refund have been completed. For returns from outside the European Union, please mark the parcel as “returned goods” on the customs documentation and on the outside of the package.
- We will reimburse the applicable amount without undue delay and no later than 14 days after you inform us of your decision to withdraw. We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back, whichever occurs first.
- Refunds will be made using the same payment method used for the original purchase unless another method has been expressly agreed.
- For an ordinary return or change of mind, you are responsible for the direct cost of returning the products.
- If a product is faulty, damaged or incorrect, Bebe Organic will cover the reasonable return costs. Please contact us before returning it so that we can provide instructions.
- If you withdraw from the entire order, we will refund the original standard delivery charge. Any additional amount paid for express or premium delivery is not refundable. If only part of an order is returned, the original delivery charge is not refunded.
- Customs duties and import taxes charged by authorities or carriers outside the European Union may be subject to the refund procedures of the destination country. Please contact us before returning an international order.
11712 Tallinn
Estonia
If you receive a damaged, incorrect or defective product, please contact us at shop@bebe-organic.com with your order number, a description of the problem and, where possible, photographs.
Products purchased by consumers in the European Union are protected by the applicable legal guarantee of conformity. This legal guarantee is separate from the 14-day withdrawal right and is not limited to 14 days.
Where a product does not conform to the order or is defective, Bebe Organic will provide the remedies required by applicable consumer law. Depending on the circumstances, this may include repair, replacement, an appropriate price reduction or a refund.
Any legally required repair or replacement will be provided without charge, including reasonable return and delivery costs. Products may be inspected to determine the nature and cause of the reported defect. Damage caused by normal wear and tear, accidental damage, misuse or failure to follow the care instructions is not considered a product defect.
Nothing in this policy limits your mandatory consumer rights.